We want our customers to be satisfied with their purchase. If for any reason you are not satisfied with your purchase you may ship the products directly to Essence of Life Organics within 14 days from the arrival date.
In order to get a full refund, the product(s) MUST be unopened. Open products will qualify for online store credit, once we receive the product back. Store credit will depend on the amount of product consumed.
Please contact us either by phone or by email in regards to returning your product and mention the following: the Order number, the products to be returned, the quantity to be returned (if more than one was purchased) and the reason for return.
If your order arrives damaged, it is best to REFUSE the package at the door. If you are unable to do so and accept the package, make sure it is noted on the carrier's delivery record in order for Essence of Life Organics to file a damage claim. Save the products AND the original packaging it arrived in, and contact us for further instructions.
The only exceptions to the above rules are the following products. There is No Refund or Exchange on the following products:
- Beauty (i.e. Shampoo, Conditioner, Facial Moisturizers, Lotions, Soaps, etc.)
- Essential Oils
- Professional brands (Such as Metagenics, Genestra, Douglas Labs, Thorne, NFH, Biotics Research, Pure Encapsulations, Dr. Reckeweg, Unda, etc.)
- Grocery items
- Clearance Items
- Any items marked as final sale on the product page
Please note, that ALL international orders (U.S. included) are FINAL SALE.